Privacy Policy

Privacy Policy — PeopleChat

Status: 09/11/2026

1. Controller

DIGSOIN LLC
1209 Mountain Road PL NE STE N
Albuquerque, NM 87110
USA

E-mail: info@digsoin.com

2. Subject of this Policy

PeopleChat is a multilingual messaging and communication app. PeopleChat processes personal data to enable the use of the platform. This includes in particular the registration of user accounts, the provision of chat, audio, and video functions, live translations, as well as security and verification measures.

3. Data We Collect

a) During Registration
Username, display name, e-mail address, phone number, password
(stored as a hash, not in plain text), date of birth, gender,
preferred language, optionally a profile picture and a chosen voice type.

The phone number is confirmed during registration via SMS code
(see section 6, Twilio).

b) Age Information and Age Verification
The date of birth is requested during registration to ensure the legal
minimum age of 18 years. In certain cases of suspicion
(e.g., registration with a US phone number), an additional
age verification may be required:

- Automated: A photo ID is shown via camera, an
  AI service reads exclusively the date of birth from the document.
  There is "no" facial recognition and "no" biometric
  evaluation. The image is not stored, only the extracted
  date of birth and the result of the verification.
- If necessary, additionally in person: A one-time video appointment with
  our support, during which the camera is active only on the user’s side.
  It is not recorded.

If an age verification is not passed, the affected
phone number may be blocked until support releases it after review.

c) Messages, Calls, and Translation
Text messages, voice messages, images, videos, files, and shared
locations you send via PeopleChat, as well as metadata related to them (time,
sender, chat assignment). For the translation function, the content
of a message or a segment of a call is transmitted for processing to
external AI services (see section 6).

Video and voice calls themselves are not recorded.
If live translation is activated during a call,
audio segments are transmitted to the AI service for translation but are not
stored permanently.

d) Camera Translation
If you photograph text using the camera translation function, the image
is transmitted to an AI service for text recognition and translation and is not
stored permanently with us. 

e) Location
Only if you actively share it via the location-sharing function — not
in the background and not without your consent.

f) Contacts
You can find other users exclusively via the "full"
phone number or e-mail address, not by name search. We
do not maintain a searchable directory of all users.

g) PCC Credit and Payments
Your usage credit ("PCC") as well as bookings of your subscription. The
actual payment processing is handled by our payment service provider
CopeCart (see section 5) — we do not see or store credit card or other payment data ourselves. For the payment process, you leave
PeopleChat and are redirected to CopeCart’s site; there you enter your payment data directly with CopeCart. The Privacy Policy of CopeCart also applies.

h) Technical Data
Device and connection data necessary for operation (e.g., IP address during a session, browser/app version), for
maintaining security and troubleshooting.

4. Purpose of Data Use

- Provision and operation of the app, including chat, calls, and
  translation (performance of contract, Art. 6 para. 1 lit. b GDPR)
- Ensuring the legal minimum age (legal obligation
  or legitimate interest, Art. 6 para. 1 lit. c or f GDPR)
- Fraud and abuse prevention (legitimate interest,
  Art. 6 para. 1 lit. f GDPR)
- Support and communication with you
- Billing of subscriptions (performance of contract)
- Where necessary, based on your consent (e.g., access to
  microphone and camera; Art. 6 para. 1 lit. a GDPR) — you can
  revoke these at any time via your device settings

5. Disclosure to Third Parties / Processors

To provide certain functions, we use the following external
services. Data processing agreements pursuant to Art. 28 GDPR are or will be
concluded with all named providers.
| Provider | Purpose | Data Transmitted |

| Webspace-Verkauf.de | Hosting provider | Storage of the app and database | All data mentioned in this policy, insofar as stored on our servers | The Privacy Policy of Webspace-Verkauf.de also applies.
 
| OpenAI | Text translation, speech recognition (voice messages → text), text recognition in camera translation, reading date of birth in age verification | Message text or audio/image segment, each only for processing purposes | The Privacy Policy of OpenAI also applies.

| ElevenLabs | Speech output of translated texts, optional voice cloning | Text for speech synthesis or a short voice sample if voice cloning is activated | The Privacy Policy of ElevenLabs also applies.

| Twilio | Sending SMS confirmation codes during registration and login | Phone number, confirmation code | The Privacy Policy of Twilio also applies.

| Metered | Mediation of video/voice calls between two devices (TURN server) when a direct connection is not possible | Audio/video stream of the call, technically only relayed, not stored | The Privacy Policy of Metered also applies.

| CopeCart | Processing of payments and subscriptions | Data necessary for payment; we do not receive any payment data ourselves | The Privacy Policy of CopeCart also applies.

No disclosure for advertising purposes or to data brokers takes place.

6. Transfer to Countries Outside the EU/EEA

Some of the mentioned providers process data in the USA or other
countries outside the EU/EEA. In these cases, we base the
transfer on [CHECK: Insert adequacy decision / EU standard contractual clauses — depending on the actual contractual basis with the respective provider].

7. Storage Duration

- Account data: until deletion of your account
- Messages and call history: by default unlimited, as long as you do not
  delete them yourself. In each chat, you can set an automatic deletion period of 7, 30,
  or 90 days via the menu "Self-deleting messages", or clear the history immediately at any time via
  "Clear history". This setting applies only to your own view — the chat partner’s history
  remains unless they also delete it. A message is permanently removed from our servers once it is deleted or expired for all participants.
- Image used for age verification: not stored, only the
  verification result
- Payment and subscription data: according to commercial and
  tax retention periods. Your credit card data is processed and stored exclusively by our payment provider (CopeCart).

8. Minimum Age

PeopleChat may only be used from the age of 18. In case of justified doubts,
we reserve the right to perform age verification (see section 3b). A
report by other users never automatically leads to a
block — every block is reviewed and decided by a human.

9. Data Security

— e.g., encryption of transmission (HTTPS/TLS), password hashing,
access restrictions in the admin area. 

10. Your Rights

You have the right to:

• Access to the data stored about you (Art. 15 GDPR)
  - Correction of incorrect data (Art. 16 GDPR)
  - Deletion of your data (Art. 17 GDPR)
  - Restriction of processing (Art. 18 GDPR)
  - Data portability (Art. 20 GDPR)
  - Objection to processing (Art. 21 GDPR)
  - Withdrawal of consent given with effect for the future
    (Art. 7 para. 3 GDPR)

You can delete your account yourself and completely at any time — in the
settings under "Delete account". This irrevocably removes your
contact data, profile, and credit. Messages you have sent to others
remain with them, just as conversely applies if a chat partner deletes their account — each person decides
only about their own history (see section 7). Subscription and
payment history remain for tax reasons independent of the
account. A deleted e-mail address or phone number can be used again for
a new account.

If you have an active, paid subscription, you must first cancel it before deleting your account (in the settings under
"Cancel subscription"). Reason: Your payment provider continues to charge an active subscription
independently of your PeopleChat account, and after deletion
you would no longer have access to stop it yourself. Only when no
active subscription exists can the account be finally deleted.

To exercise these rights, a simple message to
PeopleChat Data Protection Department is sufficient: datenschutz@people-chat.com

You also have the right to complain to a data protection supervisory authority, especially in the member state of your residence or
of the alleged infringement.

11. Local Storage in Browser/Device

To provide basic functions (e.g., remembering the selected
language, push notifications), PeopleChat stores some technically
necessary information locally on your device. 

12. Changes to this Policy

We adjust this policy if our data processing changes.
The current version can be found at [CHECK: Insert URL].

13. Contact

If you have questions about data protection, you can reach us at:
Contact e-mail: datenschutz@people-chat.com